Refund policy

Return & Refund Policy

PEOS Industries Ltd. (“PEOS”) accepts return requests for eligible orders delivered in Canada when the request is submitted within 7 days of purchase.

Eligibility for Return

Returned items must be unused, in the same condition in which they were received, and in their original packaging with all included components. Proof of purchase is required.

How to Request a Return

Email info@peoshq.com with your order number before sending an item back. Once your return is approved, we will provide return instructions. Items sent without prior approval may not be accepted.

Approved returns must be sent from the location where the original order was delivered to:

PEOS Industries Ltd.
203A-43875 Progress Way
Chilliwack, BC V2R 0E6
Canada

Return Shipping and Fees

For a change-of-mind return, the customer is responsible for arranging and paying for return shipping. We recommend using a tracked shipping service. Original shipping and handling charges are non-refundable, and a 10% restocking fee applies to eligible change-of-mind returns.

Items Not Eligible for Change-of-Mind Returns

Limited-edition items, special-order or non-stock items, and sale or discounted items are not eligible for change-of-mind returns or exchanges.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact info@peoshq.com promptly if an item is damaged, defective, or incorrect. Include photos or a short video if available so we can review the issue and provide the appropriate next steps. The change-of-mind return conditions above do not limit any rights available under applicable law.

Exchanges

For an eligible exchange, contact us within 7 days of purchase. Once the return is approved, you may place a separate order for the item you want.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days, subject to any applicable return fees. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, email info@peoshq.com.

This policy does not limit any cancellation, return, or refund rights available under applicable law.